Hi, I'm Jason Arnold,
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UX leadership for complex systems with real consequences.
I. About
I work with people to understand their problems and design software that solves them.
I've been doing that for over twenty years, mostly in sectors where the problems are genuinely difficult and a bad solution has real consequences for real people.
Before I landed in UX I worked across pretty much every discipline in digital, including development, production, project management, account management. Someone once joked that I'd done everything in a digital agency except UI design, and then I did that too. I've worked both agency and client side as well, so I understand how projects actually work from both ends, not just the part I'm responsible for.
Alannah & Madeline Foundation · Not-for-profit · Education · AI
Teachers working with students with complex learning needs spend up to two hours preparing resources for every lesson they teach. The lesson plans existed but the resources to deliver them didn't. I led the UX strategy and design for an AI-powered tool that changes that.
2 hrs → 5 min
Lesson resource preparation time for diverse student learning needs
Read the case study (4 min read) → Australian Government Department of Health and Aged Care · Federal Government · Health · Research
Clinical trials and medical research in Australia operate across a patchwork of state and territory legislation. I led the UX design of the National One Stop Shop — a single national platform to replace it all.
>50%
Reduction in application duplication across 8 state & territory ethics systems
Read the case study (4 min read) → NSW Department of Education · Government · Education
Staff coordinating transport for students with disabilities were working across multiple systems that didn't talk to each other, putting children at real risk.
2.5 min → 7 sec
Lookup time to locate vulnerable child transport details on a single screen
Read the case study (4 min read) → NSW Department of Education · Government · Public Safety
After a run of serious incidents during bushfire season, the Department knew its emergency communications weren't working but couldn't agree on why.
Statewide Approval
Business case & protocol alignment approved in weeks for 2,200+ schools
Read the case study (3 min read) → Commonwealth Bank · Finance
Commonwealth Bank had built a business analytics toolkit with genuinely useful data inside it. The problem was that almost no one was using it.
18-Month Growth
Sustained increase in relationship manager adoption & merchant engagement
Read the case study (4 min read) → IV. Clients
Some familiar names.