Hi, I'm Jason Arnold,
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UX leadership for complex systems with real consequences.
I. About
I work with people to understand their problems and design software that solves them.
I've been doing that for over twenty years, mostly in sectors where the problems are genuinely difficult and a bad solution has real consequences for real people.
Before I landed in UX I worked across pretty much every discipline in digital, including development, production, project management, account management. Someone once joked that I'd done everything in a digital agency except UI design, and then I did that too. I've worked both agency and client side as well, so I understand how projects actually work from both ends, not just the part I'm responsible for.
01
Australian Government Department of Health and Aged Care · Federal Government · Health · Research
National One Stop Shop
Clinical trials and medical research in Australia operate across a patchwork of state and territory legislation. I led the UX design of the National One Stop Shop — a single national platform to replace it all.
Read the case study → 02
Commonwealth Bank · Finance
Daily IQ
Commonwealth Bank had built a business analytics toolkit with genuinely useful data inside it. The problem was that almost no one was using it.
Read the case study → 03
NSW Department of Education · Government · Education
Assisted School Travel Program
Staff coordinating transport for students with disabilities were working across multiple systems that didn't talk to each other, putting children at real risk.
Read the case study → 04
NSW Department of Education · Government · Public Safety
Emergency Communications
After a run of serious incidents during bushfire season, the Department knew its emergency communications weren't working but couldn't agree on why.
Read the case study → III. Clients
Some familiar names.