Hi, I'm Jason Arnold,
.

UX leadership for complex systems with real consequences.

I work with people to understand their problems and design software that solves them.

I've been doing that for over twenty years, mostly in sectors where the problems are genuinely difficult and a bad solution has real consequences for real people.

Before I landed in UX I worked across pretty much every discipline in digital, including development, production, project management, account management. Someone once joked that I'd done everything in a digital agency except UI design, and then I did that too. I've worked both agency and client side as well, so I understand how projects actually work from both ends, not just the part I'm responsible for.

Currently available for
Senior / Leadership UX roles
Permanent or contract
Sydney · Remote AU/NZ
01
Commonwealth Bank · Finance

Daily IQ

Commonwealth Bank had built a business analytics toolkit with genuinely useful data inside it. The problem was that almost no one was using it.

Read the case study →
Daily IQ — Commonwealth Bank
02
NSW Department of Education · Government · Education

Assisted School Travel Program

Staff coordinating transport for students with disabilities were working across multiple systems that didn't talk to each other, putting children at real risk.

Read the case study →
Assisted School Travel Program — NSW DoE
03
NSW Department of Education · Government · Public Safety

Emergency Communications

After a run of serious incidents during bushfire season, the Department knew its emergency communications weren't working but couldn't agree on why.

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Emergency Communications — NSW DoE

Some familiar names.

Sydney, AU