Hi, I'm Jason Arnold.

I untangle complex systems and design software people actually want to use.

20+ years leading UX, service design, and product design across healthcare, education, government, and financial services.

I. About

I work with people to understand their problems and design software that solves them.

I've been doing that for over twenty years across healthcare, education, government, and financial services, mostly in complex operational environments where a bad solution has real consequences for real people.

I started out in software development with a Computer Science degree before moving through digital delivery, project management, and into UX and product design. Having worked both agency and client side, I'm just as comfortable running discovery and mapping service workflows with executives as I am in Figma building tokenised design systems and bespoke solutions, working through data models and technical constraints with engineers, or structuring component libraries for AI tools.

CURRENTLY AVAILABLE FOR

Senior, Lead & Principal roles

UX, Product Design & Service Design

Permanent or contract

Sydney · Hybrid or Remote AU/NZ

Get in touch:

jmlarnold@gmail.com LinkedIn →

II. Selected work

Delivering real change across federal health, assistive education, and enterprise banking.

Alannah & Madeline Foundation · Not-for-profit · Education · AI

Project Fair Go

Teachers working with students with complex learning needs spend up to two hours preparing resources for every lesson they teach. The lesson plans existed but the resources to deliver them didn't. I led the UX strategy and design for an AI-powered tool that changes that.

2 hrs → 5 min

Lesson resource preparation time for diverse student learning needs

Project Fair Go Step 3 high-fidelity UI: AI assistant review and refine

Australian Government Department of Health and Aged Care · Federal Government · Health · Research

National One Stop Shop

Clinical trials and medical research in Australia operate across a patchwork of state and territory legislation. I led the UX design of the National One Stop Shop, a single national platform to replace it all.

>50%

Reduction in application duplication across 8 state & territory ethics systems

NSW Department of Education · Government · Education

Assisted School Travel Program

Staff coordinating transport for students with disabilities were working across multiple systems that didn't talk to each other, putting children at real risk.

2.5 min → 7 sec

Lookup time to locate vulnerable child transport details on a single screen

Commonwealth Bank · Finance

Daily IQ

Commonwealth Bank had built a business analytics toolkit with genuinely useful data inside it. The problem was that almost no one was using it.

12% → 27%

Increase in customer engagement across the toolkit over 18 months

NSW Department of Education · Government · Public Safety

Emergency Communications

After a run of serious incidents during bushfire season, the Department knew its emergency communications weren't working but couldn't agree on why.

Statewide Approval

Business case & protocol alignment approved in weeks for 2,200+ schools

OCT 2026 · TECHNICAL GUIDE · DESIGN SYSTEMS & AI

Creating Design Systems in Figma for AI

My practical, step-by-step guide to architecting machine-readable Figma libraries, covering primitive and semantic token collections, variable scoping, slot component patterns, and JSON manifests so AI code agents generate production-ready UI.

Guide Breakdown

Base Token Primitives
Variable Architecture & Scoping
Layout Primitives (Stack, Cluster, Grid)
Core Components & 1:1 Props
Slot Architecture & Complex Patterns
Manifest Extraction & AI Handoff

IV. Clients

Some familiar names.

V. Contact

jmlarnold@gmail.com

Sydney, AU